How To Use This Site

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Harry Webne-Behrman

How to use this site


Glossary of terms

Site Bibliography


UPCOMING EVENTS
                                                                

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Delivering Effective Feedback
November 30, 2017, 9:30 - 11:00 am
School of Human Ecology, Room 2235

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FP2L - Time and Self-Management
December 6, 2017, 9:00 - 11:30 am
21 N Park Street, Room 5045

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Thrive@UW-Madison - Thriving in a Time of Change
December 7, 2017, 9:00 am - 12:00 pm
21 N Park Street, Room 5045

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Thrive@UW-Madison - Creating Inclusive Work Environments
December 12, 2017, 1:00 - 4:00 pm
21 N Park Street, Room 5045

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Thrive@UW-Madison - Communicating Effectively for Authentic Collaboration
December 14, 2017, 1:00 - 4:00 pm
21 N Park Street, Room 5045

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Introduction to Plain Language
January 10, 2018, 10:00 - 11:30 am
21 N Park Street, Room 1106

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Thrive@UW Madison - Building and Managing Work Relationships
January 31, 2018, 1:00 - 4:00 pm
21 N Park Street, Room 5045

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Thrive@UW Madison - Communicating Effectively for Authentic Collaboration
February 6, 2018, 1:00 - 4:00 pm
21 N Park Street, Room 5045

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Thrive@UW Madison - Expanding Self-Knowledge to Adapt and Thrive
February 8, 2018, 9:00 am - 12:00 pm
21 N Park Street, Room 5045

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Thrive@UW Madison - Thriving in a Time of Change
February 13, 2018, 1:00 - 4:00 pm
21 N Park Street, Room 5045

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Thrive@UW Madison - Creating Inclusive Work Environments
February 14, 2018, 9:00 am - 12:00 pm
21 N Park Street, Room 5045 

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Write with Plain Language
February 16, 2018, 9:00 - 11:00 am
21 N Park Street, Room 1106

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Design for Plain Language
March 2, 2018, 9:00 - 11:00 am
21 N Park Street, room 1106

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Thrive@UW Madison - Expanding Self-Knowledge to Adapt and Thrive
March 6, 2018, 1:00 - 4:00 pm
21 N Park Street, Room 5045


NEW! Register Today!
Thrive@UW Madison - Thriving in a Time of Change
March 8, 2018, 9:00 am - 12:00 pm
21 N Park Street, Room 5045


NEW! Register Today!
Introduction to Plain Language
March 13, 2018, 1:00 - 2:30 pm
21 N Park Street, Room 1106

NEW! Register Today!
Thrive@UW Madison - Creating Inclusive Work Environments
March 14, 2018, 1:00 - 4:00 pm
21 N Park Street, Room 5045

NEW! Register Today!
Thrive@UW Madison - Communicating Effective for Authentic Collaboration
March 15, 2018, 1:00 - 4:00 pm
21 N Park Street, Room 5045

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Thrive@UW Madison - Building and Managing Work Relationships
March 21, 2018, 1:00 - 4:00 pm
21 N Park Street, Room 5045 

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Introduction to Plain Language
June 4, 2018, 1:00 - 2:30 pm
21 N Park Street, Room 1106

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Write with Plain Language
June 29, 2018, 9:00 - 11:00 am
21 N Park Street, Room 5045

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Design with Plain Language
July 13, 2018, 9:00 - 11:00 am
21 N Park Street, Room 5045

NEW! Register Today!
Introduction to Plain Language
August 6, 2018, 1:00 - 2:30 pm
21 N Park Street, Room 1106

NEW! Register Today!
Introduction to Plain Language
October 23, 2018, 10:00 - 11:30 am
21 N Park Street, Room 5045

NEW! Register Today!
Write with Plain Language
November 30, 2018, 2:30 - 4:30 pm
21 N Park Street, Room 1106

NEW! Register Today!
Design with Plain Language
December 7, 2018, 9:00 - 11:00 am
21 N Park Street, Room 1106

 

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Volunteer Tutors Needed
Cultural Linguistic Services, within the Office of Talent Management, is in need of tutors to help UW-Madison employees develop their learning in areas such as: English language, literacy (English and Spanish), writing, math, and other subjects. Scheduling and meeting locations are flexible. To become a tutor, complete an application or contact Jzong Thao at jzong.thao@wisc.edu.

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Learn about UWell- the comprehensive wellness initiative aiming to advance the health and well-being of the entire UW-Madison community.

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If you are interested in requesting to have an event registration posted on the Office of Talent Management Site, please complete your event information ​HERE.


The WiGrow program is an engagement effort aimed to increase the positive impact of student employment through supervisor and student employee conversations.
 

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8 Steps For Conflict Resolution

The following process is useful for effectively managing conflict in your workplace, in relationships, or in other situations where you have an interest in seeking a negotiated solution. These steps won't guarantee an agreement, but they greatly improve the likelihood that the problems can be understood, solutions explored, and consideration of the advantages of a negotiated agreement can occur within a relatively constructive environment. They provide useful strategies to consider that reduce the impacts of stress, fears and "surprise" factors involved in dealing with conflict.

  1. "Know Thyself" and Take Care of Self
    Understand your "perceptual filters," biases, trigger
    Create a personally affirming environment (eat, sleep, exercise)
  2. Clarify Personal Needs Threatened by the Dispute
    Substantive, Procedural, and Psychological Needs
    Identify "Desired Outcomes" from a Negotiated Process
  3. Identify a Safe Place for Negotiation
    Appropriate Space for Discussion/ Private and Neutral
    Mutual Consent to Negotiate/ Appropriate Time
    Role of Support People (Facilitators, Mediators, Advocates), as needed
    Agreement to Ground rules
  4. Take a Listening Stance into the Interaction
    "Seek first to understand, then to be understood" (Covey)
    Use Active Listening skills
  5. Assert Your Needs Clearly and Specifically
    Use "I-messages" as tools for clarificatio
    Build from what you have heard - continue to listen well
  6. Approach Problem-Solving with Flexibility
    Identify Issues Clearly and Concisel
    Generate Options (Brainstorm), While Deferring Judgmen
    Be open to "tangents" and other problem definition
    Clarify Criteria for Decision-Making
  7. Manage Impasse with Calm, Patience, and Respect
    Clarify Feeling
    Focus on Underlying Needs, Interests, and Concern
    Take a structured break, as needed
  8. Build an Agreement that Works
    Review "Hallmarks" of a Good Agreement
    Implement and Evaluate - Live and Learn
false false false EN-US X-NONE X-NONE

The following process is useful for effectively managing conflict in your workplace, in relationships, or in other situations where you have an interest in seeking a negotiated solution. These steps won't guarantee an agreement, but they greatly improve the likelihood that the problems can be understood, solutions explored, and consideration of the advantages of a negotiated agreement can occur within a relatively constructive environment. They provide useful strategies to consider that reduce the impacts of stress, fears and "surprise" factors involved in dealing with conflict.

  1. "Know Thyself" and Take Care of Self
    Understand your "perceptual filters," biases, trigger
    Create a personally affirming environment (eat, sleep, exercise)
  2. Clarify Personal Needs Threatened by the Dispute
    Substantive, Procedural, and Psychological Needs
    Identify "Desired Outcomes" from a Negotiated Process
  3. Identify a Safe Place for Negotiation
    Appropriate Space for Discussion/ Private and Neutral
    Mutual Consent to Negotiate/ Appropriate Time
    Role of Support People (Facilitators, Mediators, Advocates), as needed
    Agreement to Ground rules
  4. Take a Listening Stance into the Interaction
    "Seek first to understand, then to be understood" (Covey)
    Use Active Listening skills
  5. Assert Your Needs Clearly and Specifically
    Use "I-messages" as tools for clarificatio
    Build from what you have heard - continue to listen well
  6. Approach Problem-Solving with Flexibility
    Identify Issues Clearly and Concisel
    Generate Options (Brainstorm), While Deferring Judgmen
    Be open to "tangents" and other problem definition
    Clarify Criteria for Decision-Making
  7. Manage Impasse with Calm, Patience, and Respect
    Clarify Feeling
    Focus on Underlying Needs, Interests, and Concern
    Take a structured break, as needed
  8. Build an Agreement that Works
    Review "Hallmarks" of a Good Agreement
    Implement and Evaluate - Live and Learn
Community through respect & civility. Excellence through diversity. Success through learning.
Office of Talent Management
Office of Human Resources
University of Wisconsin-Madison
Suite 5101 -21 N Park Street - Madison, WI 53715
Contact our office at 608.262.7107
Email: Registrations2@ohr.wisc.edu

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