How To Use This Site

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Harry Webne-Behrman

How to use this site


Glossary of terms

Site Bibliography


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Working Better Together: Everything DiSC Workplace
January 31, 2019, 9:00 am - 12:00 pm
21 N Park Street, Room 5045

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FP2L - Coaching and Developing Others
January 29, 2019, 9:00 am - 12:00 pm
21 N Park Street, Room 5045

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FP2L - Effective Emails - Fundamentals in Business Writing
February 5, 2019, 1:00 - 4:00 pm
21 N Park Street, Room 5045

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Emotional Intelligence @ Work
February 6, 2019, 1:00 - 4:00 pm
21 N Park Street, Room 5045

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FP2L - Face-to-Face Communication: Beyond the Basics
February 7, 2019, 9:00 am - 12:00 pm
21 N Park Street, Room 5045

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FP2L - Understanding Organizational Politics
February 12, 2019, 1:00 - 4:00 pm
21 N Park Street, Room 5045

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FP2L - Your Interpersonal Style
February 14, 2019, 9:00 am - 12:00 pm
21 N Park Street, Room 5045

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FP2L - Modes of Conflict Management
February 19, 2019, 9:00 am - 12:00 pm
21 N Park Street, Room 5045

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FP2L - Understanding and Influencing Team Dynamics for Peak Performance
February 21, 2019, 9:00 am - 12:00 pm
21 N Park Street, Room 5045

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Perspectives: Disability Awareness and Ableism
April 4, 2019, 1:00 - 2:30 pm
21 N Park Street, Room 5045

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Emotional Intelligence @ Work
April 16, 2019, 9:00 am - 12:00 pm
21 N Park Street, Room 1106

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Working Better Together: Everything DiSC Workplace
April 11, 2019, 1:00 - 4:00 pm
21 N Park Street, Room 5045

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Emotional Intelligence @ Work
May 16, 2019, 9:00 am - 12:00 pm
21 N Park Street, Room 1106

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Working Better Together: Everything DiSC Workplace
June 5, 2019, 1:00 - 4:00 pm
21 N Park Street, Room 5045

 

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Human Resources

HR information for UW-Madison employees, including pay, benefits, well-being, and more.


Volunteer Tutors Needed

Cultural Linguistic Services, within the Office of Human Resources, is in need of tutors to help UW-Madison employees develop their learning in areas such as: English language, literacy (English and Spanish), writing, math, and other subjects. Scheduling and meeting locations are flexible. To become a tutor, complete an application or contact Jzong Thao at jzong.thao@wisc.edu.



Are UWell? 
Learn about UWell- the comprehensive wellness initiative aiming to advance the health and well-being of the entire UW-Madison community.

Do you have an upcoming event?
If you are interested in requesting to have an event registration posted on the Office of Talent Management Site, please complete your event information HERE.


The WiGrow program is an engagement effort aimed to increase the positive impact of student employment through supervisor and student employee conversations.
  

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8 Steps For Conflict Resolution

The following process is useful for effectively managing conflict in your workplace, in relationships, or in other situations where you have an interest in seeking a negotiated solution. These steps won't guarantee an agreement, but they greatly improve the likelihood that the problems can be understood, solutions explored, and consideration of the advantages of a negotiated agreement can occur within a relatively constructive environment. They provide useful strategies to consider that reduce the impacts of stress, fears and "surprise" factors involved in dealing with conflict.

  1. "Know Thyself" and Take Care of Self
    Understand your "perceptual filters," biases, trigger
    Create a personally affirming environment (eat, sleep, exercise)
  2. Clarify Personal Needs Threatened by the Dispute
    Substantive, Procedural, and Psychological Needs
    Identify "Desired Outcomes" from a Negotiated Process
  3. Identify a Safe Place for Negotiation
    Appropriate Space for Discussion/ Private and Neutral
    Mutual Consent to Negotiate/ Appropriate Time
    Role of Support People (Facilitators, Mediators, Advocates), as needed
    Agreement to Ground rules
  4. Take a Listening Stance into the Interaction
    "Seek first to understand, then to be understood" (Covey)
    Use Active Listening skills
  5. Assert Your Needs Clearly and Specifically
    Use "I-messages" as tools for clarificatio
    Build from what you have heard - continue to listen well
  6. Approach Problem-Solving with Flexibility
    Identify Issues Clearly and Concisel
    Generate Options (Brainstorm), While Deferring Judgmen
    Be open to "tangents" and other problem definition
    Clarify Criteria for Decision-Making
  7. Manage Impasse with Calm, Patience, and Respect
    Clarify Feeling
    Focus on Underlying Needs, Interests, and Concern
    Take a structured break, as needed
  8. Build an Agreement that Works
    Review "Hallmarks" of a Good Agreement
    Implement and Evaluate - Live and Learn
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The following process is useful for effectively managing conflict in your workplace, in relationships, or in other situations where you have an interest in seeking a negotiated solution. These steps won't guarantee an agreement, but they greatly improve the likelihood that the problems can be understood, solutions explored, and consideration of the advantages of a negotiated agreement can occur within a relatively constructive environment. They provide useful strategies to consider that reduce the impacts of stress, fears and "surprise" factors involved in dealing with conflict.

  1. "Know Thyself" and Take Care of Self
    Understand your "perceptual filters," biases, trigger
    Create a personally affirming environment (eat, sleep, exercise)
  2. Clarify Personal Needs Threatened by the Dispute
    Substantive, Procedural, and Psychological Needs
    Identify "Desired Outcomes" from a Negotiated Process
  3. Identify a Safe Place for Negotiation
    Appropriate Space for Discussion/ Private and Neutral
    Mutual Consent to Negotiate/ Appropriate Time
    Role of Support People (Facilitators, Mediators, Advocates), as needed
    Agreement to Ground rules
  4. Take a Listening Stance into the Interaction
    "Seek first to understand, then to be understood" (Covey)
    Use Active Listening skills
  5. Assert Your Needs Clearly and Specifically
    Use "I-messages" as tools for clarificatio
    Build from what you have heard - continue to listen well
  6. Approach Problem-Solving with Flexibility
    Identify Issues Clearly and Concisel
    Generate Options (Brainstorm), While Deferring Judgmen
    Be open to "tangents" and other problem definition
    Clarify Criteria for Decision-Making
  7. Manage Impasse with Calm, Patience, and Respect
    Clarify Feeling
    Focus on Underlying Needs, Interests, and Concern
    Take a structured break, as needed
  8. Build an Agreement that Works
    Review "Hallmarks" of a Good Agreement
    Implement and Evaluate - Live and Learn
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Office of Talent Management
Office of Human Resources
University of Wisconsin-Madison
Suite 5101 -21 N Park Street - Madison, WI 53715
Contact our office at 608.262.7107
Email: Registrations2@ohr.wisc.edu

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