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Harry Webne-Behrman

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UPCOMING EVENTS
                                                   

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Problem Solving Approaches for HR Professionals: Applications to Key Challenges
June 27, 2017 1:00 - 4:00 pm
21 N Park Street, Room 1106


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Thrive@UW-Madison: Thriving in a Time of Change
July 19, 2017, 1:00 - 4:00 pm
21 N Park Street, Room 5045

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Thrive@UW-Madison: Creating Inclusive Work Environments
August 15, 2017, 1:00 - 4:00 pm
21 N Park Street, Room 5045

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Thrive@UW-Madison: Building and Managing Work Relationships
August 17, 2017, 9:00 am - 12:00 pm
21 N Park Street, Room 5045

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Thrive@UW-Madison: Thriving in a Time of Change
August 24, 2017, 1:00 - 4:00 pm
21 N Park Street, Room 5045


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Thrive@UW-Madison: Creating Inclusive Work Environments
September 7, 2017, 9:00 am - 12:00 pm
21 N Park Street, Room 5045

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Thrive@UW-Madison: Building and Managing Work Relationships
September 21, 2017, 1:00 - 4:00 pm
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FP2L - Effective Emails - Fundamentals in Business Writing
September 26, 2017, 9:00 - 11:30 am
21 N Park Street, Room 5045

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Thrive@UW-Madison: Thriving in a Time of Change
September 27, 2017, 9:00 am - 12:00 pm
21 N Park Street, Room 5045


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Establishing and Sustaining Communities of Practice
October 5, 2017, 9:00 - 11:00 am
October 12, 2017, 9:00 - 11:00 am
Ingraham Hall, Room 220

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FP2L - Personal Resiliency and Accountability
October 10, 2017, 9:00 am - 12:00 pm
21 N Park Street, Room 5045

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FP2L - Running Effective Meetings
November 7, 2017, 9:00 am - 12:00 pm
21 N Park Street, Room 5045

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FP2L - Time and Self-Management
December 6, 2017, 9:00 - 11:30 am
21 N Park Street, Room 5045


 

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Volunteer Tutors Needed
Cultural Linguistic Services, within the Office of Talent Management, is in need of tutors to help UW-Madison employees develop their learning in areas such as: English language, literacy (English and Spanish), writing, math, and other subjects. Scheduling and meeting locations are flexible. To become a tutor, complete an application or contact Jzong Thao at jzong.thao@wisc.edu.

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8 Steps For Conflict Resolution

The following process is useful for effectively managing conflict in your workplace, in relationships, or in other situations where you have an interest in seeking a negotiated solution. These steps won't guarantee an agreement, but they greatly improve the likelihood that the problems can be understood, solutions explored, and consideration of the advantages of a negotiated agreement can occur within a relatively constructive environment. They provide useful strategies to consider that reduce the impacts of stress, fears and "surprise" factors involved in dealing with conflict.

  1. "Know Thyself" and Take Care of Self
    Understand your "perceptual filters," biases, trigger
    Create a personally affirming environment (eat, sleep, exercise)
  2. Clarify Personal Needs Threatened by the Dispute
    Substantive, Procedural, and Psychological Needs
    Identify "Desired Outcomes" from a Negotiated Process
  3. Identify a Safe Place for Negotiation
    Appropriate Space for Discussion/ Private and Neutral
    Mutual Consent to Negotiate/ Appropriate Time
    Role of Support People (Facilitators, Mediators, Advocates), as needed
    Agreement to Ground rules
  4. Take a Listening Stance into the Interaction
    "Seek first to understand, then to be understood" (Covey)
    Use Active Listening skills
  5. Assert Your Needs Clearly and Specifically
    Use "I-messages" as tools for clarificatio
    Build from what you have heard - continue to listen well
  6. Approach Problem-Solving with Flexibility
    Identify Issues Clearly and Concisel
    Generate Options (Brainstorm), While Deferring Judgmen
    Be open to "tangents" and other problem definition
    Clarify Criteria for Decision-Making
  7. Manage Impasse with Calm, Patience, and Respect
    Clarify Feeling
    Focus on Underlying Needs, Interests, and Concern
    Take a structured break, as needed
  8. Build an Agreement that Works
    Review "Hallmarks" of a Good Agreement
    Implement and Evaluate - Live and Learn
false false false EN-US X-NONE X-NONE

The following process is useful for effectively managing conflict in your workplace, in relationships, or in other situations where you have an interest in seeking a negotiated solution. These steps won't guarantee an agreement, but they greatly improve the likelihood that the problems can be understood, solutions explored, and consideration of the advantages of a negotiated agreement can occur within a relatively constructive environment. They provide useful strategies to consider that reduce the impacts of stress, fears and "surprise" factors involved in dealing with conflict.

  1. "Know Thyself" and Take Care of Self
    Understand your "perceptual filters," biases, trigger
    Create a personally affirming environment (eat, sleep, exercise)
  2. Clarify Personal Needs Threatened by the Dispute
    Substantive, Procedural, and Psychological Needs
    Identify "Desired Outcomes" from a Negotiated Process
  3. Identify a Safe Place for Negotiation
    Appropriate Space for Discussion/ Private and Neutral
    Mutual Consent to Negotiate/ Appropriate Time
    Role of Support People (Facilitators, Mediators, Advocates), as needed
    Agreement to Ground rules
  4. Take a Listening Stance into the Interaction
    "Seek first to understand, then to be understood" (Covey)
    Use Active Listening skills
  5. Assert Your Needs Clearly and Specifically
    Use "I-messages" as tools for clarificatio
    Build from what you have heard - continue to listen well
  6. Approach Problem-Solving with Flexibility
    Identify Issues Clearly and Concisel
    Generate Options (Brainstorm), While Deferring Judgmen
    Be open to "tangents" and other problem definition
    Clarify Criteria for Decision-Making
  7. Manage Impasse with Calm, Patience, and Respect
    Clarify Feeling
    Focus on Underlying Needs, Interests, and Concern
    Take a structured break, as needed
  8. Build an Agreement that Works
    Review "Hallmarks" of a Good Agreement
    Implement and Evaluate - Live and Learn
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University of Wisconsin-Madison
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Contact our office at 608.262.7107
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