Bibliography: Conflict Resolution and Communication
Bridges, William, Managing Transitions: Making the Most of Change, Addison Wesley
Publishing Company, Reading, MA, 1991.
Bolton, Robert, People Skills: How to Assert Yourself, Listen to Others & Resolve Conflicts, Simon and Schuster, 1979.
Crum, Thomas, The Magic of Conflict, Simon and Schuster, 1998.
Fisher, Roger and Brown, Scott, Getting Together: Building Relationships as We Negotiate
Penguin Books, 1988.
Fisher, Roger and Ury, William, Getting to Yes: Negotiating Agreement Without Giving In
Penguin Books, 1991.
Fisher, Roger and Ertl Danny, Getting Ready To Negotiate: The Getting to Yes Workbook, 1995
Heitler, Susan M, From Conflict to Resolution, W.W. Norton and Co.,New York, 1990
Laborde, Genie, Influencing With Integrity: Management Skills for Communication and
Negotiation, Syntony Publishing, Palo Alto, CA, 1983, 1987.
Rosen, H. Robert and Berger, Lisa, The Healthy Company, Jeremy P. Tarcher, Inc., 1992.
Singer, Linda, Settling Disputes, Westview Press, Boulder, CO 1990.
Tannen, Deborah, Talking From 9 to 5: Women and Men in the Workplace, Avon Books, 1994
Tanner, Deborah, You Just Don't Understand: Women and Men in Conversation, HarperCollins Books, 2001.
Ury, William, Getting Past No: Negotiating With Difficult People, Bantam Books, 1991.
Ury, Brett, and Goldberg, Getting Disputes Resolved, Jossey Bass Publishing, San Francisco, CA 1989.
Volkema, Roger, The Negotiation Tool Kit, AMACOM, American Management Association,
New York, 1999.
Webne Behrman, Harry, The Practice of Facilitation: Managing Group Process and Solving Problems, Quorum Books, Westport, CT, 1998.
Webne Behrman, Harry, Guardian of the Process: A Handbook for Group Facilitators,
Collaborative Initiative, Madison, WI, December 1994.
Weeks, Dudley, The Eight Essential Steps to Conflict Resolution, Tarcher Books, NY, 1992.
Academy of Conflict Resolution, http://www.acresolution.org/ is the key national and international
Professional organization linking mediators and other conflict resolution practitioners.
Bronson, Sue, Self-Assessment Tool for Mediators, Wi. Association of Mediators, 1998. WAM may be reached at http://www.wamediators.org/ or PO Box 44578, Madison, WI 53744-4578
Bush, Robert Baruch and Joe Folger, The Promise of Mediation, Jossey Bass Publishing,
San Francisco, 1994.
Folberg, Jay and Alison Taylor, Mediation, Jossey Bass Publishing, San Francisco, 1984.
Kolb, Deborah et al, When Talk Works: Profiles of Mediators, Jossey Bass Publishing,
San Francisco, 1994.
Kressell, Kenneth, Dean Pruitt et al., Mediation Research, Jossey Bass Publishing,
San Francisco, 1989.
Lande, John, "A Call for Respect and Collaboration by Proponents of Rival Mediation Philosophies", Alternatives, January 1998.
Lang, Michael, "Becoming Reflective Practitioners," Article available through Mediation Information and Resource Center, PO Box 51090, Eugene, OR 97405.
Originally published in Consensus, MIT-Harvard Public Disputes Program, 1996.
Lang, Michael and Allison Taylor, The Making of a Mediator, Jossey-Bass, Inc. San Francisco, 2000
Meschievitz, Catherine, "Mediation and Medical Malpractice: Problems with Definition and
Implementation," Law and Contemporary Problems, Vol. 54, Winter 1991
Mayer, Bernard, "The Dynamics of Power in Mediation and Negotiation," in Mediation
Quarterly, no. 16, Jossey Bass, Inc., San Francisco, Summer 1987.
Milne, Ann and Jay Folberg, Divorce Mediation: Theory and Practice, Guilford Press,
NY, NY, 1988.
Moore, Christopher, The Mediation Process, Jossey Bass Publishing, San Francisco, 1986.
Riskin, Leonard, "Mediator orientations, strategies and techniques, " Alternatives to the Cost
of Litigation, 1994.
Singer, Linda, et al, SPIDR Report of the Commission on Qualifications, Society of Professionals in Dispute Resolution (SPIDR), 1100 Connecticut Avenue, Suite 700, Washington, DC 20036
Webne-Behrman, Harry, "The Emergence of Ethical Codes and Standards of Practice in Mediation: The Current State of Affairs," Wisconsin Law Review, Volume 1998, Number 5, University of Wisconsin Law School.
Webne Behrman, Harry and Lisa, Working It Out: Manuals for Training Peer Mediators, a series of publications for staff, elementary and secondary students, Collaborative Initiative, Madison, WI, 2nd Edition, Fall 1996.
Webne-Behrman, Harry and Lisa, Mediating Workplace Disputes: A Facilitative Approach to the Management of Differences, Collaborative Initiative, Madison, WI, 1999