Conflict Resolution Menu
Bridges, William, Managing Transitions: Making the Most of Change,
Bolton, Robert, People Skills: How to Assert Yourself, Listen to Others & Resolve Conflicts, Simon and Schuster, 1979.
Crum, Thomas, The Magic of Conflict, Simon and Schuster, 1998.
Fisher, Roger and Brown, Scott, Getting Together: Building Relationships
as We Negotiate
Fisher, Roger and Ury, William, Getting to Yes: Negotiating Agreement
Without Giving In
Fisher, Roger and Ertl Danny, Getting Ready To Negotiate: The Getting to Yes Workbook, 1995
Heitler, Susan M, From Conflict to Resolution, W.W. Norton and Co.,New York, 1990
Laborde, Genie, Influencing With Integrity: Management Skills for
Rosen, H. Robert and Berger, Lisa, The Healthy Company, Jeremy P. Tarcher, Inc., 1992.
Singer, Linda, Settling Disputes, Westview Press, Boulder, CO 1990.
Tannen, Deborah, Talking From 9 to 5: Women and Men in the Workplace, Avon Books, 1994
Tanner, Deborah, You Just Don't Understand: Women and Men in Conversation,
HarperCollins Books, 2001.
Volkema, Roger, The Negotiation Tool Kit, AMACOM, American Management
Webne Behrman, Harry, The Practice of Facilitation: Managing Group Process and Solving Problems, Quorum Books, Westport, CT, 1998.
Webne Behrman, Harry, Guardian of the Process: A Handbook for Group
Weeks, Dudley, The Eight Essential Steps to Conflict Resolution,
Tarcher Books, NY, 1992.
Academy of Conflict Resolution, http://www.acresolution.org/
is the key national and international
Bronson, Sue, Self-Assessment Tool for Mediators, Wi. Association of Mediators, 1998. WAM may be reached at http://www.wamediators.org/ or PO Box 44578, Madison, WI 53744-4578
Bush, Robert Baruch and Joe Folger, The Promise of Mediation,
Jossey Bass Publishing,
Folberg, Jay and Alison Taylor, Mediation, Jossey Bass Publishing, San Francisco, 1984.
Kolb, Deborah et al, When Talk Works: Profiles of Mediators, Jossey
Kressell, Kenneth, Dean Pruitt et al., Mediation Research, Jossey
Lande, John, "A Call for Respect and Collaboration by Proponents of Rival Mediation Philosophies", Alternatives, January 1998.
Lang, Michael, "Becoming Reflective Practitioners," Article
available through Mediation Information and Resource Center, PO Box 51090,
Eugene, OR 97405.
Lang, Michael and Allison Taylor, The Making of a Mediator, Jossey-Bass, Inc. San Francisco, 2000
Meschievitz, Catherine, "Mediation and Medical Malpractice: Problems
with Definition and
Mayer, Bernard, "The Dynamics of Power in Mediation and Negotiation,"
Milne, Ann and Jay Folberg, Divorce Mediation: Theory and Practice,
Moore, Christopher, The Mediation Process, Jossey Bass Publishing, San Francisco, 1986.
Riskin, Leonard, "Mediator orientations, strategies and techniques,
" Alternatives to the Cost
Singer, Linda, et al, SPIDR Report of the Commission on Qualifications, Society of Professionals in Dispute Resolution (SPIDR), 1100 Connecticut Avenue, Suite 700, Washington, DC 20036
Webne-Behrman, Harry, "The Emergence of Ethical Codes and Standards of Practice in Mediation: The Current State of Affairs," Wisconsin Law Review, Volume 1998, Number 5, University of Wisconsin Law School.
Webne Behrman, Harry and Lisa, Working It Out: Manuals for Training Peer Mediators, a series of publications for staff, elementary and secondary students, Collaborative Initiative, Madison, WI, 2nd Edition, Fall 1996.
Webne-Behrman, Harry and Lisa, Mediating Workplace Disputes: A Facilitative Approach to the Management of Differences, Collaborative Initiative, Madison, WI, 1999