Conflict Resolution Menu
8 Steps (3 of 8)
If possible, identify a private, neutral room in which to hold your conversation, preferably a space that isn't "owned" by one person or the other. If the conversation starts in a more public place (for example, if confronted by a customer), suggest that it might be helpful if the two of you could, at least, move to a more private area within the room.
Consider the use of third parties as appropriate to the needs of the situation: Facilitators and mediators can impartially focus on the process, so people involved in a dispute can fully participate in dialogue. Advocates can be especially helpful when there are significant power differences, or when one party or another might require additional support and assistance in order to effectively participate. The Employee Assistance Office, or the Office of Quality Improvement, or the new Ombuds Program for Faculty and Staff, or the Union Leaders and Stewards are excellent resources for assistance.
Finally, keep in mind the importance of ground
rules in order to improve the likelihood of a civil, constructive
dialogue. Simple ground rules include: